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NCCIA Complaint Steps

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MAAHIR
CHEAT SHEET

🚨 Step-by-step: reporting cybercrime / online fraud in Pakistan

✓	Step	How
	1. Secure yourself first	Block the scammer, freeze the affected account (bank helpline), change passwords of the affected accounts, and if your SIM was hijacked visit the franchise with your CNIC.
	2. Collect evidence	Screenshots of chats/ads/profiles, transaction receipts (JazzCash/EasyPaisa/bank), dates & amounts, scammer's numbers/IBANs/links, your CNIC copy.
	3. File the complaint — online	Use the NCCIA complaint portal (start from the official website nccia.gov.pk — verify the current URL there). Fill the cybercrime complaint form, attach evidence, save the complaint number you receive.
	4. …or by helpline	Call the national cybercrime helpline 1991 for guidance (verify the current number on nccia.gov.pk). Note the date, time and name of whoever you speak to.
	5. …or in person	Take the same evidence to the nearest NCCIA / cybercrime complaint centre. Bring your original CNIC.
	6. Follow up	Quote your complaint number on every follow-up. Keep a folder (paper + scanned copies) of everything you submitted.
	7. Report money moved through wallets/banks	Report fraud to the receiving institution's helpline the same day — early reporting can freeze funds before withdrawal.
	8. Report the platform too	Use "report/scam" buttons on WhatsApp, Facebook, Instagram, YouTube — it takes down the trap for the next victim.

📎 Evidence folder checklist

CNIC copy (front & back)
Screenshots of the scam (ads, chats, profiles, links)
Transaction receipts with dates, amounts, receiver numbers/IBANs
Complaint number + copies of everything submitted
Log of every call: date, time, name, department

Never pay anyone to "speed up" your complaint. NCCIA complaints are free. Anyone demanding money to move your case — inside or outside an office — is a second scam. Verify all helpline numbers and URLs on the official website before sharing details.